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Independent Review

In 2017, the GIO Board of Directors commissioned the third independent review of GIO’s governance and operations. An independent review is called for in the Insurance OmbudServices Cooperation and Oversight Framework, a set of governance guidelines followed by GIO. Click here to view the Framework.

The first independent review was done in 2009 and the second in 2013. Both the first and second reviews were conducted by LSA, whose principal, Lawrie Savage, is a former Superintendent of Insurance and an international expert in the regulation and governance of general insurance.

The third review was delivered in July, 2017. The GIO Board of Directors adopted the report and has prepared responses to the report’s suggestions. Click here to review the full report and GIO’s responses.

You will need Adobe Acrobat Reader® in order to view the Framework Guidelines.