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Governance

The General Insurance OmbudService (GIO) is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. 

GIO is an non-profit, independent body amongst Canada’s insurance industry with no direct ties to specific insurance companies.  We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.

For more information on GIO’s governance and role within Canada’s insurance sector, please contact us or review the following documents:

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Board of Directors

GIO is governed by a seven-member Board of Directors, committed to the ideals of fairness and integrity. The Board is regionally and socially diverse. Five Directors are individuals from outside the insurance industry and offer a fully independent perspective, while the other two directors are appointed from within the insurance industry.

Independent Directors

marguerite

graydon

Marguerite Vogel
B.A., M.A., LL.B.
Chair of the Board
Independent Director, B.C. & Yukon

The Honourable Graydon Nicholas
C.M., O.N.B

Vice Chair of the Board
Independent Director, Atlantic Canada

Christine

Wayne

John

Christine E. Hart
Independent Director
Ontario

Wayne Chiu
C.M., A.O.E., ICD.D
Independent Director,
Prairies,
NWT & Nunavut

John Parisella
Independent Director
Quebec

Industry Directors

Don

JR Bob

Don Forgeron
ICD.D
Industry Director
President and Chief Executive Officer
Insurance Bureau of Canada

J.R. (Bob) Tisdale
MBA, FCIP, CRM, ICD.D
Industry Director


Want to learn more about the General Insurance Ombudservice? Read more.