The General Insurance OmbudService (GIO) is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. 

GIO is an non-profit, independent body amongst Canada’s insurance industry with no direct ties to specific insurance companies.  We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.

For more information on GIO’s governance and role within Canada’s insurance sector, please contact us or review the following documents:

Board of Directors

GIO is governed by a seven-member Board of Directors, committed to the ideals of fairness and integrity. The Board is regionally and socially diverse. Five Directors are individuals from outside the insurance industry and offer a fully independent perspective, while the other two directors are appointed from within the insurance industry.

Independent Directors

Industry Directors

Want to learn more about the General Insurance Ombudservice? Read more.