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    Governance

    The General Insurance OmbudService (GIO) is an independent organization with the sole purpose of helping Canadian consumers resolve disputes or concerns with their home, auto or business insurers, free of charge. 

    GIO is an non-profit, independent body amongst Canada’s insurance industry with no direct ties to specific insurance companies.  We use our extensive experience and industry-related insight to work towards a fair solution between individuals and their insurance providers.

    For more information on GIO’s governance and role within Canada’s insurance sector, please contact us or review the following documents:

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    Board of Directors

    GIO is governed by a seven-member Board of Directors, committed to the ideals of fairness and integrity. The Board is regionally and socially diverse. Five Directors are individuals from outside the insurance industry and offer a fully independent perspective, while the other two directors are appointed from within the insurance industry.

    Independent Directors

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    graydon

    Marguerite Vogel
    B.A., M.A., LL.B.
    Chair of the Board
    Independent Director, B.C. & Yukon

    The Honourable Graydon Nicholas
    C.M., O.N.B

    Vice Chair of the Board
    Independent Director, Atlantic Canada

    Christine

    Wayne

    John

    Christine E. Hart
    Independent Director
    Ontario

    Wayne Chiu
    C.M., A.O.E., ICD.D
    Independent Director,
    Prairies,
    NWT & Nunavut

    John Parisella
    Independent Director
    Quebec

    Industry Directors

    Don

    JR Bob

    Don Forgeron
    ICD.D
    Industry Director
    President and Chief Executive Officer
    Insurance Bureau of Canada

    J.R. (Bob) Tisdale
    MBA, FCIP, CRM, ICD.D
    Industry Director


    Want to learn more about the General Insurance Ombudservice? Read more.