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    • Christine
    • Roger
    • Bernard
    • AnneMarie
    • Marguerite
    • Stan
    • Wayne
    • Brian
    • AnneMarie
    • anne-marie
    • Graydon Nicholas at home.

    Board of Directors

    A seven member Board of Directors manages the business of the General Insurance OmbudService. Of these, five are Independent Directors and two are Industry Directors.

    Independent Directors meet stringent conflict of interest guidelines to ensure that they operate independently from the Insurance industry, and from government. They are chosen to reflect a diversity of experience, interests, backgrounds and geographic representation. They are individuals known and respected on a national and regional basis.

    Industry Directors are appointed by the Board of Directors of the Insurance Bureau of Canada. They bring extensive industry knowledge and perspective.

    Independent Directors

    Christine E. Hart – Independent Director for Ontario

    Roger Palmer – Independent Director for the Prairies, Northwest Territories & Nunavut – Ph.D. Theoretical Physics – Former Director, Public Policy & Management, School of Business, University of Alberta

    The Honourable Anne-Marie Trahan – Independent Director for Quebec – Q.C. – Retired Justice of the Quebec Superior Court

    Marguerite Vogel – Independent Director for British Columbia and Yukon – BA, MA, LL.B. – Past Regional Director, Canadian Radio-television Commission

    The Honourable Graydon Nicholas – Independent Director for Atlantic Canada – CM,. ONB,. – Past Lieutenant Governor of New Brunswick

    Industry Directors

    Stan Griffin – MA, CIP – Former President and CEO – Insurance Bureau of Canada

    Bob Tisdale, MBA, FCIP, CRM, ICD.D – President and Chief Operating Officer of Pembridge Insurance Company, Pafco Insurance Company, Ivantage Insurance Brokers Inc. and Vice President of Allstate Canada Group.

    GIO Management

    Brian Maltman – BA, LL.B. – Executive Director – Manager of Complaints and Corporate Secretary



    Christine Hart, President of Accord/hart & associates inc., is one of Canada’s leaders in conflict management. She has practiced for 35 years in the field of dispute resolution- as a mediator, facilitator, arbitrator, legislator and litigator. Elected to the Ontario Legislature in 1986, she served as Parliamentary Assistant to the Ministers of Health, Environment and Finance, and as Minister of Culture & Communications. After introducing mediation to Ontario’s Superior Court, Ms. Hart went on to create Canada’s first comprehensive conflict management practice as a partner of KPMG and, in 1998, as founder of Accord/hart & associates inc. Her work has focused on resolving business and governance conflicts, investigating high risk issues (e.g. harassment allegations, partnership friction), assessing future risks and developing and implementing plans to manage or minimize those risks.

    Ms. Hart has served as a Director for the past 30 years, and is currently a member of the boards of the Centre for Addiction and Mental Health and Goodwill Industries of Toronto. She has been a lawyer since 1975, practicing commercial and regulatory litigation. In the early 1990’s, Ms. Hart trained at Harvard as a mediator, and became one of Canada’s pioneers in Alternative Dispute Resolution. In 1994 she led the first project in Canada testing the viability of court-connected mediation. Its success in “changing the legal culture” ensured that an early opportunity to settle all cases through mediation is now a part of Ontario’s Superior Court process. This has been described by the Court Rules Committee as “one of the most significant changes in trial practice in the last 100 years”.

    Ms. Hart holds designations in law (Ontario and N.S.), mediation, dispute systems design, facilitation, fact finding, and partnering in complex business arrangements. In 2005 she became accredited as a Corporate Director through the University of Toronto’s Rotman School of Business and the Institute of Corporate Directors, and in 2015 the 5th edition of her book, “Bypass Court: A Dispute Resolution Manual” was published.

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    Former Director, Public Policy & Management, School of Business, University of Alberta

    Roger Palmer was educated in England and Canada earning a BSc (Honours) from the University of London, a Graduate Certificate in Education from Cambridge University, and a PhD in Theoretical Physics from the University of Alberta.

    After a distinguished career as a teacher and school administrator, Dr. Palmer was appointed Deputy Minister of Alberta Education in 1998. He was the National Director of the School Achievement Indicator Program, the first pan-Canadian program to measure student achievement.

    Dr. Palmer became the first Deputy Minister of Alberta Innovation and Science in 1999. There he was an architect of the Alberta Ingenuity Fund and the Informatics Circle of Research Excellence (iCORE). He created Alberta SuperNet, a broadband network linking 420 communities and connected every hospital, school and government department office in Alberta.

    In 2001, he was appointed Deputy Minister of Alberta Environment. Dr. Palmer began the process that led to Alberta’s water strategy, Water for Life, and was a strong advocate for air quality standards. He served for two years as president of the Clean Air Strategic Alliance.

    In 2002, Dr. Palmer was appointed Deputy Minister of Alberta Health and Wellness. During his tenure, major improvements included: the provincial on-line waitlist registry; the first provincial electronic health record in Canada; and the negotiation of an agreement with physicians and health authorities that created Primary Care Networks to improve family medicine in Alberta.

    He was appointed the Interim Dean of the School of Public Health at the University of Alberta in 2005. In January 2009 he joined the Alberta School of Business as Director of the MBA Public Policy & Management specialization and Director of a university research centre: The Centre for the Effective Business Management of Addiction Treatment.

    Roger is Chair of the Alberta Centre for Child Family and Community Research, a director of the Edmonton Economic Development Corporation, Acting Chair of the General Insurance OmbudService of Canada and a director of the Alberta Bone and Joint Health Institute. He is on the advisory boards of several healthcare organizations and research centres. In 2005, he formed LEAD Consulting Ltd. with clients in post-secondary education, healthcare and information technology.

    Roger Palmer’s awards include the IPAC 2004 Lieutenant Governor’s Award for Excellence in Public Administration, the Alberta Centennial Medal (2005), the Queen Elizabeth II Golden Jubilee Medal (2002) and the Queen’s Diamond Jubilee Medal (2012)

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    The Honourable ANNE–MARIE TRAHAN, Q.C.

    Retired Justice of the  Superior Court of Quebec

    Anne-Marie Trahan obtained her law degree in 1967 from the University of Montreal. She was called to the Bar of Quebec in 1968 and began her legal career at the firm now known as Lavery, in Montreal.

    In 1979, she joined the International Trade Law Branch of the Office of Legal Affairs of the United Nations in Vienna, Austria. In 1981, she was appointed a Commissioner of the Canadian Transport Commission and became, in 1985, Chair of the Water Transport Committee.

    From 1986 to 1994, Anne-Marie was Associate Deputy Minister, Civil Law and Legislative Services, of the Department of Justice, Canada.

    Anne-Marie was appointed a Justice of the Superior Court of Quebec on July 5, 1994 and remained in office until July 30, 2010.

    Anne-Marie was the first woman to preside over the International Association of Young Lawyers (AIJA). She also presided over the Circle of European Law of the Jean Monnet Chair at the University of Montreal, and was a member of the Governing Council of UNIDROIT (International Institute for the Unification of Private Law) from 1988 to 2008.

    She was awarded various distinctions amongst which, an Award of Distinction from the Department of Justice of Canada in recognition of her commitment to Canada’s linguistic and legal duality (1999), the Paul-André Crépeau Medal for her contribution to the advancement of the international aspects of private law and commercial law in Canada (2008), and the Highest Distinction Award for the Advancement of Women, at the  2002  Gala “Women of Distinction Awards” organized by the Women’s Y Foundation of Montreal.

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    Past Regional Director, Canadian Radio-television and Telecommunications Commission (CRTC)

    Marguerite Vogel is volunteer Past President and Director at Large of the British Columbia Society for the Prevention of Cruelty to Animals (BCSPCA) – a $23 million province-wide animal welfare charity. She is a member of the Vancouver Foundation’s Animal Welfare Advisory Committee.

    Prior to her retirement in 2005 she was Director of the Western and Territories Region of the Canadian Radio-television and Telecommunications Commission (CRTC) for sixteen years. Her territory included British Columbia, Alberta, Northwest Territories, the Yukon and part of Nunavut. She was responsible for ensuring client compliance with broadcasting and telecommunications regulations. Complaints and inquiries from the public about broadcasting and telecommunications constituted a major part of the regional office business.

    She earned her B.A. and M.A. (Communications) at Simon Fraser University and her LL.B at the University of British Columbia. She was Adjunct Professor at Simon Fraser for three years lecturing on Canadian Broadcasting and Telecommunication Policy and Regulation.

    Marguerite and her husband, Max, are proud guardians of 2 dogs, champion dobermans Liesl and Midas. They enjoy traveling and boating. Marguerite is a member of the Cowichan Valley Easy Riders – a seniors’ dragon boat team whose members — ranging in age from 55 to 83 — aggressively pursue fun, fitness and friendship.

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    Past Lieutenant Governor of New Brunswick

    Graydon Nicholas was an attorney and judge who served as the appointed 30th Lieutenant Governor of New Brunswick. He is the first Aboriginal person to hold the office, the first to be appointed as a provincial court judge and the first in Atlantic Canada to obtain a law degree.

    Graydon was born into a Maliseet family on the Tobique First Nations Reserve. He earned a Bachelor of Science degree from St. Francis Xavier University and, in 1971, a Bachelor of Law degree from the University of New Brunswick.

    He was the first Nations person in Atlantic Canada to earn a law degree. He also obtained a Master of Social Work degree from Wilfrid Laurier University in 1974.

    Returning to New Brunswick, Nicholas worked for the Union of New Brunswick Indians, serving as its chairman of the board and president. Selected as the chair of the Native Studies program at St. Thomas University, he has lectured part-time.

    Nicholas was appointed as a provincial court judge in 1991, the first Aboriginal to be selected for the position. During this period, he also lectured in theology at the Vancouver School of Theology and the Native Ministries Consortium program.

    In September 2009, Nicholas was appointed as the next Lieutenant Governor of New Brunswick on the advice of Prime Minister Stephen Harper, on the suggestion of Premier Shawn Graham with support from the opposition. He was the first Aboriginal named to this position, serving a five-year term.

    His honours include: New Brunswick Human Rights Award, Fredericton YMCA Peace Medallion, Canada 125 Medal, Inaugural recipient of the Golden Jubilee Medal, recipient of the Order of New Brunswick and the Order of Canada and in 2011, he was honoured as one of Wilfrid Laurier University’s 100 alumni of achievement.

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    Former President and CEO – Insurance Bureau of Canada

    Stan Griffin is Former President and C.E.O. of the Insurance Bureau of Canada (IBC), the national trade association of the private property and casualty insurance industry.

    During his more than 25 years at IBC, Mr. Griffin has held a number of senior roles including Executive Vice- President of Regional Operations, overseeing the operations of regional offices in Halifax, Montreal, Ottawa, Toronto, Edmonton and Vancouver. Mr. Griffin also held the position of Vice President of the Ontario region, where he spearheaded many negotiations with successive governments in the province, resulting in substantial changes to Ontario’s auto insurance laws.

    From August 1999 to June 2001, he was President & C.E.O. of Facility Association, where he liaised with regulatory bodies and oversaw the operations of the association.

    Mr. Griffin was born in Leamington, Ontario and received his Bachelor of Arts from the University of Toronto in1972. He continued his education in the United States and earned a Master of Arts in Social Science from the University of Chicago in 1973.

    Mr. Griffin is a Chartered Insurance Professional (CIP). He has served on the board of directors of the Ontario Safety League, as well as a member of several industry and government committees dealing with insurance, road safety and related issues.

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    Bob Tisdale is President and Chief Operating Officer of Pembridge Insurance Company, Pafco Insurance Company, Ivantage Insurance Brokers Inc. and Vice President of Allstate Canada Group.

    Past Chair Facility Association; Chair, Board of Governors for the Insurance Institute of Canada prior Chair of the CIP society, and past President of the Insurance Institute of Canada. Bob has been honored by the Insurance Industry with several awards. He has taught CIP courses, conducted numerous seminars and authored many articles.

    A continuous learner Bob has completed high school, the CIP, FCIP, a second FCIP major, a Certification in Continuing Education, a Certificate in Business Admin, numerous undergraduate courses, a Proficiency in French accreditation, a MBA and ICD.D designation all while working full time in the industry. He has also received several civic achievement awards, volunteer awards and High School Alumni awards.

    Together with his wife Christine, they have three sons Zack, Justin and Tyler (two in the insurance industry). In his leisure time, Bob enjoys time at the cottage they built in Haliburton, playing golf and hockey.

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    Executive Director, General Insurance OmbudService

    Brian brings 27 years experience to the General Insurance OmbudService (GIO), representing and serving individuals, business corporations, insurers and reinsurers. In addition to the private practice of law and independent consulting, Brian has held insurance related positions including Claims Counsel to the Insurance Corporation of Ireland, Counsel, Munich Reinsurance Company of Canada, Vice President, Focus Group Inc., Claims Manager and Counsel, Frankona Reinsurance, Chief Agent for Canada, ERC Frankona, Vice President Human Resources and General Counsel, UAB Group, and Director and Chair of the Conduct Review Committee, Omega General Insurance.

    Called to the Ontario bar in 1981, Brian was educated at York University’s Glendon College and at Dalhousie Law School. Throughout his career Brian has also served in a variety of volunteer capacities, in the insurance industry, natural resources and arts organizations. These include several of the IBC’s working groups and committees, and the Reinsurance Research Council. He is Past Chair and Director of The Friends of Algonquin Park, Past President of the Algonquin Park Residents Association, a Director and performer in York Symphony, and an Advisor to the Ontario Negotiating Team in the Land Claim advanced by the Algonquin First Nations.

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