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    Board of Directors

    A seven member Board of Directors manages the business of the General Insurance OmbudService. Of these, five are Independent Directors and two are Industry Directors.

    Independent Directors meet stringent conflict of interest guidelines to ensure that they operate independently from the Insurance industry, and from government. They are chosen to reflect a diversity of experience, interests, backgrounds and geographic representation. They are individuals known and respected on a national and regional basis.

    Industry Directors are appointed by the Board of Directors of the Insurance Bureau of Canada. They bring extensive industry knowledge and perspective.

    Independent Directors

    Christine E. Hart – Independent Director for Ontario

    Wayne Chiu C.M., A.O.E., ICD.D. – Independent Director for the Prairies, Northwest Territories & Nunavut

    The Honourable Anne-Marie Trahan – Independent Director for Quebec – Q.C. – Retired Justice of the Quebec Superior Court

    Marguerite Vogel – Independent Director for British Columbia and Yukon – BA, MA, LL.B. – Past Regional Director, Canadian Radio-television Commission

    The Honourable Graydon Nicholas – Independent Director for Atlantic Canada – CM,. ONB,. – Past Lieutenant Governor of New Brunswick

    Industry Directors

    Don Forgeron – ICD.D. – President and Chief Operating Officer of the Insurance Bureau of Canada

    Bob Tisdale, MBA, FCIP, CRM, ICD.D – President and Chief Operating Officer of Pembridge Insurance Company, Pafco Insurance Company, Ivantage Insurance Brokers Inc. and Vice President of Allstate Canada Group.

    GIO Management

    April Schulze – LL.B., BA – Executive Director



    CHRISTINE E. HART

    Christine Hart, President of Accord/hart & associates inc., is one of Canada’s leaders in conflict management. She has practiced for 35 years in the field of dispute resolution- as a mediator, facilitator, arbitrator, legislator and litigator. Elected to the Ontario Legislature in 1986, she served as Parliamentary Assistant to the Ministers of Health, Environment and Finance, and as Minister of Culture & Communications. After introducing mediation to Ontario’s Superior Court, Ms. Hart went on to create Canada’s first comprehensive conflict management practice as a partner of KPMG and, in 1998, as founder of Accord/hart & associates inc. Her work has focused on resolving business and governance conflicts, investigating high risk issues (e.g. harassment allegations, partnership friction), assessing future risks and developing and implementing plans to manage or minimize those risks.

    Ms. Hart has served as a Director for the past 30 years, and is currently a member of the boards of the Centre for Addiction and Mental Health and Goodwill Industries of Toronto. She has been a lawyer since 1975, practicing commercial and regulatory litigation. In the early 1990’s, Ms. Hart trained at Harvard as a mediator, and became one of Canada’s pioneers in Alternative Dispute Resolution. In 1994 she led the first project in Canada testing the viability of court-connected mediation. Its success in “changing the legal culture” ensured that an early opportunity to settle all cases through mediation is now a part of Ontario’s Superior Court process. This has been described by the Court Rules Committee as “one of the most significant changes in trial practice in the last 100 years”.

    Ms. Hart holds designations in law (Ontario and N.S.), mediation, dispute systems design, facilitation, fact finding, and partnering in complex business arrangements. In 2005 she became accredited as a Corporate Director through the University of Toronto’s Rotman School of Business and the Institute of Corporate Directors, and in 2015 the 5th edition of her book, “Bypass Court: A Dispute Resolution Manual” was published.

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    WAYNE CHIU C.M., A.O.E., ICD.D.

    Independent Director for the Prairies, Northwest Territories & Nunavut

    Wayne Chiu is the founder and CEO of Trico Developments Corporation and Trico Homes. Mr. Chiu, a Mechanical Engineering graduate from the University of Manitoba and qualified master builder continues to be active in all aspects of strategic land development and investment. Under Mr. Chiu’s leadership, Trico Homes has grown and developed into one of Calgary’s Top 5 Builders.

    Wayne’s corporate and entrepreneurial acumen have reinforced his desire to support the communities that have contributed to his success and to promote and practice the concept of doing well and doing good. In 2008, Wayne and his wife and business partner, Eleanor, founded the Trico Charitable Foundation as a way to combine their passion for entrepreneurship and a keen awareness of the need for creative solutions to ensure sustainability in the non-profit sector.

    In addition to his passion for engendering social change, Wayne Chiu is ardent about supporting lifelong, accessible learning. He served as a member of the board of directors of Calgary’s Bow Valley College for eight years. In 2014, Bow Valley College unveiled the Chiu School of Business to recognize the Chiu family for their contributions and support of the school of business.

    Mr. Chiu holds an Institute Certified Director Designation and has extensive board governance expertise in both the public sector and business community. He currently serves on the Board of Directors of the General Insurance Ombudservice, the Calgary Stampede Foundation and the Trico Charitable Foundation. He has also served on of the Board of Directors and the Audit & Finance Committee of ResVerlogiX Corporation, a leading biotechnology company engaged in the development of novel therapies for important global medical markets; and the United Way of Calgary, the Libin Foundation, and the Telus Community Boards. Mr. Chiu also served as advisor of various for-profit and non-profit organizations.

    Throughout his career, Mr. Chiu has been recognized with numerous awards. He is a Member of the Order of Canada, a Canadian national order within Canada’s honours system, and one of our country’s highest civilian honours. Wayne is an appointee of the Alberta Order of Excellence and has been awarded the Queen Elizabeth II Diamond Jubilee Medal and graced with the Alberta Centennial Award. Other awards of note are the Ernst & Young Entrepreneur of Year Award, the CASE Community College Benefactor Award, the Immigrant of Distinction Award, the Generosity of Spirit Award, and the Calgary Citizenship Award.

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    The Honourable ANNE–MARIE TRAHAN, Q.C.

    Retired Justice of the  Superior Court of Quebec

    Anne-Marie Trahan obtained her law degree in 1967 from the University of Montreal. She was called to the Bar of Quebec in 1968 and began her legal career at the firm now known as Lavery, in Montreal.

    In 1979, she joined the International Trade Law Branch of the Office of Legal Affairs of the United Nations in Vienna, Austria. In 1981, she was appointed a Commissioner of the Canadian Transport Commission and became, in 1985, Chair of the Water Transport Committee.

    From 1986 to 1994, Anne-Marie was Associate Deputy Minister, Civil Law and Legislative Services, of the Department of Justice, Canada.

    Anne-Marie was appointed a Justice of the Superior Court of Quebec on July 5, 1994 and remained in office until July 30, 2010.

    Anne-Marie was the first woman to preside over the International Association of Young Lawyers (AIJA). She also presided over the Circle of European Law of the Jean Monnet Chair at the University of Montreal, and was a member of the Governing Council of UNIDROIT (International Institute for the Unification of Private Law) from 1988 to 2008.

    She was awarded various distinctions amongst which, an Award of Distinction from the Department of Justice of Canada in recognition of her commitment to Canada’s linguistic and legal duality (1999), the Paul-André Crépeau Medal for her contribution to the advancement of the international aspects of private law and commercial law in Canada (2008), and the Highest Distinction Award for the Advancement of Women, at the  2002  Gala “Women of Distinction Awards” organized by the Women’s Y Foundation of Montreal.

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    MARGUERITE VOGEL, BA, MA, LL.B.

    Past Regional Director, Canadian Radio-television and Telecommunications Commission (CRTC)

    Marguerite Vogel is volunteer Past President and Director at Large of the British Columbia Society for the Prevention of Cruelty to Animals (BCSPCA) – a $23 million province-wide animal welfare charity. She is a member of the Vancouver Foundation’s Animal Welfare Advisory Committee.

    Prior to her retirement in 2005 she was Director of the Western and Territories Region of the Canadian Radio-television and Telecommunications Commission (CRTC) for sixteen years. Her territory included British Columbia, Alberta, Northwest Territories, the Yukon and part of Nunavut. She was responsible for ensuring client compliance with broadcasting and telecommunications regulations. Complaints and inquiries from the public about broadcasting and telecommunications constituted a major part of the regional office business.

    She earned her B.A. and M.A. (Communications) at Simon Fraser University and her LL.B at the University of British Columbia. She was Adjunct Professor at Simon Fraser for three years lecturing on Canadian Broadcasting and Telecommunication Policy and Regulation.

    Marguerite and her husband, Max, are proud guardians of 2 dogs, champion dobermans Liesl and Midas. They enjoy traveling and boating. Marguerite is a member of the Cowichan Valley Easy Riders – a seniors’ dragon boat team whose members — ranging in age from 55 to 83 — aggressively pursue fun, fitness and friendship.

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    THE HONOURABLE GRAYDON NICHOLAS, CM,. ONB,.

    Past Lieutenant Governor of New Brunswick

    Graydon Nicholas was an attorney and judge who served as the appointed 30th Lieutenant Governor of New Brunswick. He is the first Aboriginal person to hold the office, the first to be appointed as a provincial court judge and the first in Atlantic Canada to obtain a law degree.

    Graydon was born into a Maliseet family on the Tobique First Nations Reserve. He earned a Bachelor of Science degree from St. Francis Xavier University and, in 1971, a Bachelor of Law degree from the University of New Brunswick.

    He was the first Nations person in Atlantic Canada to earn a law degree. He also obtained a Master of Social Work degree from Wilfrid Laurier University in 1974.

    Returning to New Brunswick, Nicholas worked for the Union of New Brunswick Indians, serving as its chairman of the board and president. Selected as the chair of the Native Studies program at St. Thomas University, he has lectured part-time.

    Nicholas was appointed as a provincial court judge in 1991, the first Aboriginal to be selected for the position. During this period, he also lectured in theology at the Vancouver School of Theology and the Native Ministries Consortium program.

    In September 2009, Nicholas was appointed as the next Lieutenant Governor of New Brunswick on the advice of Prime Minister Stephen Harper, on the suggestion of Premier Shawn Graham with support from the opposition. He was the first Aboriginal named to this position, serving a five-year term.

    His honours include: New Brunswick Human Rights Award, Fredericton YMCA Peace Medallion, Canada 125 Medal, Inaugural recipient of the Golden Jubilee Medal, recipient of the Order of New Brunswick and the Order of Canada and in 2011, he was honoured as one of Wilfrid Laurier University’s 100 alumni of achievement.

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    DON FORGERON, ICD.D.

    President and Chief Operating Officer of the Insurance Bureau of Canada

    Don Forgeron has a successful track record of more than 25 years in the property and casualty (P&C) insurance industry. He has a strong foundation in the public and private sectors, having worked for Alberta’s Department of Environment and the National Research Council in Nova Scotia early in his career. He has also held leadership roles in IBC’s insurance fraud division and has managed an array of national files, including availability of insurance for the commercial and not-for-profit sectors, and rate regulation reform across the country.

    Don works with Canadian governments and key stakeholders to build a strong, stable P&C industry and a stronger and safer Canada. He is leading a national conversation with governments and Canadians on the need to adapt to climate change and on the need to better prepare Canada for an earthquake.

    Don is active internationally on behalf of Canada’s P&C insurance industry to provide input to international regulatory bodies. He is a founding member of the Global Federation of Insurance Associations and leads an international working group focused on disruption.

    Mr. Forgeron is a native of Louisdale, Cape Breton Island, Nova Scotia. He and his wife, Linda Kelly, a former CBC television anchor, now make Toronto their home.

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    J.R. (BOB) TISDALE, MBA, FCIP, CRM, ICD.D

    Bob Tisdale is President and Chief Operating Officer of Pembridge Insurance Company, Pafco Insurance Company, Ivantage Insurance Brokers Inc. and Vice President of Allstate Canada Group.

    Past Chair Facility Association; Chair, Board of Governors for the Insurance Institute of Canada prior Chair of the CIP society, and past President of the Insurance Institute of Canada. Bob has been honored by the Insurance Industry with several awards. He has taught CIP courses, conducted numerous seminars and authored many articles.

    A continuous learner Bob has completed high school, the CIP, FCIP, a second FCIP major, a Certification in Continuing Education, a Certificate in Business Admin, numerous undergraduate courses, a Proficiency in French accreditation, a MBA and ICD.D designation all while working full time in the industry. He has also received several civic achievement awards, volunteer awards and High School Alumni awards.

    Together with his wife Christine, they have three sons Zack, Justin and Tyler (two in the insurance industry). In his leisure time, Bob enjoys time at the cottage they built in Haliburton, playing golf and hockey.

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    APRIL SCHULZE, LL.B., BA

    Executive Director

    April Schulze brings extensive experience to the General Insurance OmbudService. She was previously the Banking Ombudsman for the ADR Chambers Banking Ombuds Office and the Municipal Ombudsman for the ADR Chambers Ombuds Office, which provides Municipal Ombuds services to 12 towns, cities, and municipalities in Ontario. She also managed the contract with the Financial Services Commission of Ontario, under which over 50,000 mediations and arbitrations were conducted pursuant to the Statutory Accident Benefits Schedule.

    As a member of the Law Societies of Ontario and Alberta, April practiced for several years specializing in civil litigation. Throughout her career, April has also served in a variety of volunteer capacities, including the Calgary Mustard Seed, Grande Prairie Bar Association, and the Grande Prairie Legal Guidance, to name a few.

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