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    Board of Directors

    A seven member Board of Directors manages the business of the General Insurance OmbudService. Of these, five are Independent Directors and two are Industry Directors.

    Independent Directors meet stringent conflict of interest guidelines to ensure that they operate independently from the Insurance industry, and from government. They are chosen to reflect a diversity of experience, interests, backgrounds and geographic representation. They are individuals known and respected on a national and regional basis.

    Industry Directors are appointed by the Board of Directors of the Insurance Bureau of Canada. They bring extensive industry knowledge and perspective.

    Independent Directors

    Marguerite Vogel – Independent Director for British Columbia and Yukon – B.A., M.A., LL.B. – Past Regional Director, Canadian Radio-television and Telecommunications Commission (CRTC)
    Chair of Board

    The Honourable Graydon Nicholas – Independent Director for Atlantic Canada – C.M., O.N.B. – Past Lieutenant Governor of New Brunswick
    Vice-Chair of the Board

    Christine E. Hart – Independent Director for Ontario

    Wayne Chiu C.M., A.O.E., ICD.D. – Independent Director for the Prairies, Northwest Territories & Nunavut

    John Parisella – Independent Director for Quebec

    Industry Directors

    Don Forgeron – ICD.D. – President and Chief Operating Officer of the Insurance Bureau of Canada

    Bob Tisdale, M.B.A., F.C.I.P., C.R.M., ICD.D – President and Chief Operating Officer of Pembridge Insurance Company, Pafco Insurance Company, Ivantage Insurance Brokers Inc. and Vice President of Allstate Canada Group.

    GIO Management

    April Schulze, B.A. (Hons.), LL.B. – Executive Director

    Chair of Board


    Past Regional Director, Canadian Radio-television and Telecommunications Commission (CRTC)

    Independent Director for British-Columbia & Yukon

    Marguerite Vogel is volunteer Past President and Director at Large of the British Columbia Society for the Prevention of Cruelty to Animals (BCSPCA) – a $23 million province-wide animal welfare charity. She is Past Commander of the Cowichan Power and Sail Squadron and serves as Director at Large on the Power and Sail Squadron’s Vancouver Island District North Council.

    Prior to her retirement in 2005 she was Director of the Western and Territories Region of the Canadian Radio-television and Telecommunications Commission (CRTC) for sixteen years. Her territory included British Columbia, Alberta, Northwest Territories, the Yukon and part of Nunavut. She was responsible for ensuring client compliance with broadcasting and telecommunications regulations. Complaints and inquiries from the public about broadcasting and telecommunications constituted a major part of the regional office business.

    She earned her B.A. and M.A. (Communications) at Simon Fraser University and her LL.B at the University of British Columbia. She was Adjunct Professor at Simon Fraser for three years lecturing on Canadian Broadcasting and Telecommunication Policy and Regulation.

    Marguerite and her husband, Max, are proud guardians of 2 dogs, Manchester Terriers, Rosie and Turbo. They enjoy traveling and boating.

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    Vice-Chair of the Board

    The Honourable GRAYDON NICHOLAS, C.M., O.N.B.

    Past Lieutenant Governor of New Brunswick

    Independent Director for Atlantic Canada

    Graydon Nicholas was an attorney and judge who served as the appointed 30th Lieutenant Governor of New Brunswick. He is the first Aboriginal person to hold the office, the first to be appointed as a provincial court judge and the first in Atlantic Canada to obtain a law degree.

    Graydon was born into a Maliseet family on the Tobique First Nations Reserve. He earned a Bachelor of Science degree from St. Francis Xavier University and, in 1971, a Bachelor of Law degree from the University of New Brunswick.

    He was the first Nations person in Atlantic Canada to earn a law degree. He also obtained a Master of Social Work degree from Wilfrid Laurier University in 1974.

    Returning to New Brunswick, Nicholas worked for the Union of New Brunswick Indians, serving as its chairman of the board and president. Selected as the chair of the Native Studies program at St. Thomas University, he has lectured part-time.

    Nicholas was appointed as a provincial court judge in 1991, the first Aboriginal to be selected for the position. During this period, he also lectured in theology at the Vancouver School of Theology and the Native Ministries Consortium program.

    In September 2009, Nicholas was appointed as the next Lieutenant Governor of New Brunswick on the advice of Prime Minister Stephen Harper, on the suggestion of Premier Shawn Graham with support from the opposition. He was the first Aboriginal named to this position, serving a five-year term.

    His honours include: New Brunswick Human Rights Award, Fredericton YMCA Peace Medallion, Canada 125 Medal, Inaugural recipient of the Golden Jubilee Medal, recipient of the Order of New Brunswick and the Order of Canada and in 2011, he was honoured as one of Wilfrid Laurier University’s 100 alumni of achievement.

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    Independent Director for Ontario

    Christine Hart, President of Accord/hart & associates inc., is one of Canada’s leaders in conflict management. She has practiced for 35 years in the field of dispute resolution- as a mediator, facilitator, arbitrator, legislator and litigator. Elected to the Ontario Legislature in 1986, she served as Parliamentary Assistant to the Ministers of Health, Environment and Finance, and as Minister of Culture & Communications. After introducing mediation to Ontario’s Superior Court, Ms. Hart went on to create Canada’s first comprehensive conflict management practice as a partner of KPMG and, in 1998, as founder of Accord/hart & associates inc. Her work has focused on resolving business and governance conflicts, investigating high risk issues (e.g. harassment allegations, partnership friction), assessing future risks and developing and implementing plans to manage or minimize those risks.

    Ms. Hart has served as a Director for the past 30 years, and is currently a member of the boards of the Centre for Addiction and Mental Health and Goodwill Industries of Toronto. She has been a lawyer since 1975, practicing commercial and regulatory litigation. In the early 1990’s, Ms. Hart trained at Harvard as a mediator, and became one of Canada’s pioneers in Alternative Dispute Resolution. In 1994 she led the first project in Canada testing the viability of court-connected mediation. Its success in “changing the legal culture” ensured that an early opportunity to settle all cases through mediation is now a part of Ontario’s Superior Court process. This has been described by the Court Rules Committee as “one of the most significant changes in trial practice in the last 100 years”.

    Ms. Hart holds designations in law (Ontario and N.S.), mediation, dispute systems design, facilitation, fact finding, and partnering in complex business arrangements. In 2005 she became accredited as a Corporate Director through the University of Toronto’s Rotman School of Management and the Institute of Corporate Directors, and in 2015 the 5th edition of her book, Bypass Court – A Dispute Resolution Handbook, was published.

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    Independent Director for the Prairies, Northwest Territories & Nunavut

    Wayne Chiu is the founder and CEO of Trico Developments Corporation and Trico Homes. Mr. Chiu, a Mechanical Engineering graduate from the University of Manitoba and qualified master builder continues to be active in all aspects of strategic land development and investment. Under Mr. Chiu’s leadership, Trico Homes has grown and developed into one of Calgary’s Top 5 Builders.

    Wayne’s corporate and entrepreneurial acumen have reinforced his desire to support the communities that have contributed to his success and to promote and practice the concept of doing well and doing good. In 2008, Wayne and his wife and business partner, Eleanor, founded the Trico Charitable Foundation as a way to combine their passion for entrepreneurship and a keen awareness of the need for creative solutions to ensure sustainability in the non-profit sector.

    In addition to his passion for engendering social change, Wayne Chiu is ardent about supporting lifelong, accessible learning. He served as a member of the board of directors of Calgary’s Bow Valley College for eight years. In 2014, Bow Valley College unveiled the Chiu School of Business to recognize the Chiu family for their contributions and support of the school of business.

    Mr. Chiu holds an Institute Certified Director Designation and has extensive board governance expertise in both the public sector and business community. He currently serves on the Board of Directors of the General Insurance Ombudservice, the Calgary Stampede Foundation and the Trico Charitable Foundation. He has also served on of the Board of Directors and the Audit & Finance Committee of ResVerlogiX Corporation, a leading biotechnology company engaged in the development of novel therapies for important global medical markets; and the United Way of Calgary, the Libin Foundation, and the Telus Community Boards. Mr. Chiu also served as advisor of various for-profit and non-profit organizations.

    Throughout his career, Mr. Chiu has been recognized with numerous awards. He is a Member of the Order of Canada, a Canadian national order within Canada’s honours system, and one of our country’s highest civilian honours. Wayne is an appointee of the Alberta Order of Excellence and has been awarded the Queen Elizabeth II Diamond Jubilee Medal and graced with the Alberta Centennial Award. Other awards of note are the Ernst & Young Entrepreneur of Year Award, the CASE Community College Benefactor Award, the Immigrant of Distinction Award, the Generosity of Spirit Award, and the Calgary Citizenship Award.

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    Independent Director for Quebec

    John Parisella is a Senior Advisor, Business Outreach for National’s Montreal office.

    Over the course of his extensive career, John Parisella has held numerous positions in the public and private sphere, including chief of staff for Quebec premiers, author, business manager, political analyst and Quebec’s delegate general in New York City.

    More recently, he was executive director of the major fundraising campaign for HEC Montréal, Polytechnique Montréal and Université de Montréal (Campus Montréal).

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    President and Chief Executive Officer, Insurance Bureau of Canada

    Industry Director

    Don Forgeron has a successful track record of more than 25 years in the property and casualty (P&C) insurance industry. He has a strong foundation in the public and private sectors, having worked for Alberta’s Department of Environment and the National Research Council in Nova Scotia early in his career. He has also held leadership roles in IBC’s insurance fraud division and has managed an array of national files, including availability of insurance for the commercial and not-for-profit sectors, and rate regulation reform across the country.

    Don works with Canadian governments and key stakeholders to build a strong, stable P&C industry and a stronger and safer Canada. He is leading a national conversation with governments and Canadians on the need to adapt to climate change and on the need to better prepare Canada for an earthquake.

    Don is active internationally on behalf of Canada’s P&C insurance industry to provide input to international regulatory bodies. He is a founding member of the Global Federation of Insurance Associations and leads an international working group focused on disruption.

    Mr. Forgeron is a native of Louisdale, Cape Breton Island, Nova Scotia. He and his wife, Linda Kelly, a former CBC television anchor, now make Toronto their home.

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    Industry Director

    Bob Tisdale is President and Chief Operating Officer of Pembridge Insurance Company, Pafco Insurance Company, Ivantage Insurance Brokers Inc. and Vice President of Allstate Canada Group.

    Past Chair Facility Association; Chair, Board of Governors for the Insurance Institute of Canada prior Chair of the CIP society, and past President of the Insurance Institute of Canada. Bob has been honored by the Insurance Industry with several awards. He has taught CIP courses, conducted numerous seminars and authored many articles.

    A continuous learner Bob has completed high school, the CIP, FCIP, a second FCIP major, a Certification in Continuing Education, a Certificate in Business Admin, numerous undergraduate courses, a Proficiency in French accreditation, a MBA and ICD.D designation all while working full time in the industry. He has also received several civic achievement awards, volunteer awards and High School Alumni awards.

    Together with his wife Christine, they have three sons Zack, Justin and Tyler (two in the insurance industry). In his leisure time, Bob enjoys time at the cottage they built in Haliburton, playing golf and hockey.

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    APRIL SCHULZE, B.A. (Hons.), LL.B.

    Executive Director

    April Schulze is the Executive Director of the General Insurance OmbudService. She has extensive experience as a leader in the Financial OmbudService industry, having joined GIO in 2018 after leading a national banking ombudservice for 5 years.

    April was called to the Alberta bar in 2008 and the Ontario bar in 2015. Prior to joining the Financial Ombudservice industry, she practiced law for several years primarily in the area of civil litigation. Throughout her career, April has also served in a variety of volunteer capacities, including the Calgary Mustard Seed, the Grande Prairie Bar Association, and Grande Prairie Legal Guidance.


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