You can initiate the process by telling us the details of your complaint. You may register your complaint by telephone (1 877 225 0446) or with our easy-to-use online complaint form. Our services are strictly confidential and your information will not be shared without your permission (see Privacy Statement).
Our experienced, courteous Consumer Service Officers will review your concerns and engage in a friendly, informal discussion or provide written feedback aimed at guiding your issue toward resolution.
Every effort is made to resolve your issue in a fair, mutually-acceptable manner. If following the mediation or the Senior Adjudicative Phase the issue is still unresolved, you may wish to pursue your legal options. Since GIO does not assist in legal proceedings, however, any further action you choose to take is between you and your legal representative.
Residents of Alberta: Please note that in Alberta only, if mediation is unsuccessful in resolving your automobile premium complaint, you may apply to the Automobile Dispute Resolution Committee to have your complaint reviewed.