Toll Free: 1.877.225.0446

About us

Our knowledgeable staff can answer questions about your insurance policy and will ensure you get a prompt response to your insurance complaints.

Our Vision

The General Insurance OmbudService will be recognized as the destination of choice for complaint resolution for the General Insurance Industry, its customers, and Governments, by being a trusted provider of independent council.




Our Mission

The General Insurance OmbudService mission is to provide consumers of car, home and business insurance in Canada with a cost-free, independent and impartial process to resolve their complaints.

To achieve our mission, we are committed to:

Making insurance consumers aware of the service we provide;

Applying best practices and standards in addressing complaints;

Providing access for consumers by toll-free telephone, mail, e-mail, online forms and facsimile;

Maintaining a knowledgeable and courteous consumer service staff.

Ensuring that all cases are treated in a confidential, balanced and fair manner.


Learn more about our guiding principles


Our commitment to consumers