The General Insurance OmbudService is an independent organization, created to help Canadian consumers resolve disputes with their home, auto or business insurance providers.

Our primary goal is to use our extensive experience and industry-related insight to work toward a fair solution between you and your insurance provider.

We are committed to providing you with courteous, independent, impartial and confidential service – free of charge, in English or French.

Our organization is governed by a Board of Directors consisting of five Independent and two Industry Directors. This Board ensures the organization operates according to an established set of consumer-oriented standards.

Please Note:
There are several areas in which GIO cannot or should not be involved. These include:

• The pricing of insurance
• Settlement procedures established by legislation
• Matters that are (or have been) before the courts